Privacy

HAVILA BIOGAS AS (' Havila /we/us/our') and our group respect your right to privacy and are committed to protecting and maintaining the confidentiality of the information you share with us. This applies whether you interact with us digitally, orally, in writing or via our website.

This notice tells you what personal data we use, how we collect data, why and who processes the data, and how long we store the data. We provide details of your legal rights regarding your data below, but first and foremost we want to assure you that we are committed to:

• process your personal data in accordance with your expectations related to us offering and delivering goods and services to you.

• never rent, sell or share your data with other organizations or third parties without your consent.

• never store your personal data for longer than is necessary for the purpose for which it was collected.

   

When we process your personal data, we act as the data controller.

If you would like to contact us regarding questions and privacy and data processing, you can send an email to: compliance@havila.no or write to:

HAVILA BIOGASS
Postboks 215,
6099 Fosnavåg
Norway

What is personal data and how we collect personal data

We process your personal data in order to provide you with satisfactory service and information and to make travel bookings. The processing takes place when you decide to interact with us in the following ways:

Contact Information

Including direct identifiers (your name, address, phone number, email address, identity data such as date of birth, gender and nationality.

Digital Information

We may correspond through social media, via our website, through newsletters and by surveys. In such cases, in addition to your name, we may record your questions, comments, reviews and digital data, including your IP address, browser data and geographical location. For more information, please see our cookie policy.

• In addition to the collection of data in connection with services as mentioned above, personal data may also be collected through CCTV at our facilities.
• Information collected from other sources, including marketing information.

Why do we process your data and who do we share it with?

We use your personal data to:

• Fulfill your request for goods and services from us and fulfill our contractual obligation in connection with the delivery of goods and services to you.
• Keep you updated with relevant information about your order.
• Provide you with offers and additional services.
  
  

We may process and share your personal data in connection with:

• Any member of our group of companies (the holding company and all its subsidiaries) to the extent necessary to fulfill your order.
• Our agents, partners, insurers and/or professional advisors to the extent necessary to obtain and maintain insurance coverage, manage risk, obtain professional advice and manage legal disputes.
• In addition to the above, we may also share your personal data when necessary to comply with legal obligations to which we are subject or to protect your vital interests or the vital interests of another natural person.

How long do we store your data?

Personal data that we process in connection with one or more specific purposes is retained for as long as is necessary or legally required for those purposes.

We will retain and delete your data within the following framework:

(a) Contact information is kept for as long as we interact with you, but still so that data related to financial transactions is stored in accordance with accounting standards and legislation. 

(b) Digital information may be held for up to three months after you interacted with us.

(c) Contact data from other sources may be retained for up to three months after your request has been fulfilled.

Notwithstanding the provisions mentioned above, we may retain your personal data where such retention is necessary to comply with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.

Changes

Updates to our privacy policy are published on our website. 

You should check this page periodically to ensure you are happy with any changes to the policy. We may notify you of changes by email.

Your rights

We have summarized the rights you have under the Personal Data Processing Act. Some of the rights are complex and not all details are included here. See the link to the Norwegian Data Protection Authority below.

Your main rights under the law and our deadlines for responding are:

• The right to be informed: When data is collected (when provided by the data subject) or within one month (when not provided by the data subject)
• Right of access: One month
• Requirements for rectification: One month
• Deletion: Without undue delay
• Right to limit treatment: Without undue delay
• Right to data portability: One month
• Right to object: Upon receipt of an objection
• Rights related to automated decision-making and profiling: Not specified

Full details of your rights are available from the Data Protection Agency's website.

You may also have the right to complain about our use of your personal data via their website (link above) or by contacting the Norwegian Data Protection Agency:et:

Datatilsynet

Tollbugata 3
0152 Oslo
Tel +47 22 39 69 00
email: postkasse@datatilsynet.no